Terms Of Use
Last updated October 27, 2026. These terms apply when you use our website and when you request, book or receive our services.
Agreement To These Terms
These Terms of Use ("Terms") are an agreement between you and IRENE Cleaning & Facility Services, LLC ("IRENE", "we", "us"). They cover your use of our website, your account, and any quote, booking or cleaning service you request from us (together, the "Services").
By using the Services you agree to these Terms. If you do not agree, please do not use the Services. If we give you a written quote or service agreement, its terms also apply, and where the two differ the written quote or service agreement takes priority.
Changes To These Terms
We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Changes apply from the date they are posted. If you keep using the Services after a change, you accept the updated Terms.
Eligibility And Account Security
You must be at least 18 years old and able to enter into a contract to use the Services. If you use the Services for a business or another person, you confirm that you are authorized to do so.
If you create an account, you agree to give accurate information and keep it up to date. You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe your account has been used without your permission.
Access To Your Home Or Building
To carry out a service, our cleaners need safe and lawful access to the space at the scheduled time. You agree to:
- Give accurate access instructions, including any keys, codes, alarms or building rules
- Tell us about pets, hazards, fragile or high-value items and any areas that should not be entered or cleaned
- Secure cash, jewelry, documents and other valuables before a visit
- Make sure you have the right to authorize the service at that address
If we cannot get in, or it is not safe to work, we may reschedule or cancel the visit, and any fee described in your quote or booking confirmation may apply.
Privacy
Our Privacy Policy explains how we collect, use and share personal information. It forms part of these Terms.
Photos
Our cleaners may take photos during a visit to record the condition of a space, document completed work or report damage. You agree to this use for quality control and customer service.
We will not use a photo that shows the inside of your home, or that could identify you or your business, in our marketing or advertising without your permission. If you send us a review, you allow us to publish it with your first name and city.
Acceptable Use
When using the Services, you agree not to:
- Break any law or infringe anyone's rights
- Give false or misleading information
- Harass, threaten or discriminate against our cleaners or staff
- Ask a cleaner to do work that is unsafe or outside the agreed scope
- Interfere with the website, try to get around its security, or access it with automated tools without our written permission
- Copy, resell or misuse our content
- Arrange services directly with a cleaner we introduced to you in a way that avoids booking through IRENE
We may refuse, suspend or end service, or close an account, if these Terms are broken or if we reasonably believe a person or property is at risk.
Quotes, Payment And Cancellations
Quotes are based on the information you give us. If the space or the work differs from what was described, we may revise the price before the work is done, and we will tell you first.
Prices, taxes and accepted payment methods are shown in your quote, booking confirmation or service agreement. By booking, you agree to pay the amounts shown there. Commercial services follow the payment, cancellation and refund terms in your written quote or service agreement. The rules below apply to residential bookings.
Cancellations, Rescheduling And Refunds
Payment. When you book a residential cleaning, we charge 50% of the cleaning price to hold your booking. Your card or other payment method is saved securely by our payment processor, Stripe; we never see or store your full card number. We charge the rest of the cleaning price, plus any tip you chose, after the cleaning is complete. You may add an optional tip for your cleaner.
Booking times. Cleanings can be booked Monday to Saturday, with start times from 8 AM to 5 PM. We do not offer same-day cleanings. To book a cleaning for the next business day, book before 3 PM.
Cancelling or rescheduling. There is no fee to cancel or reschedule up to 48 hours before your scheduled start time. If you cancel more than 48 hours before, we refund the amount you paid at booking, less the card processing fee charged by our payment processor, which is not refundable. If you cancel or reschedule less than 48 hours before, we charge a late cancellation fee of 50% of the cleaning price, which is the amount paid at booking. To cancel or reschedule, use your account or the link in your booking email, call (888) 885-5804 or email support@IreneClean.com. Changes less than 48 hours before must be made by phone or email.
Lockouts. If your cleaner cannot get in at the scheduled time, for example because no one is home, the key or code does not work, or the space is not safe to work in, the visit is treated as a late cancellation.
Re-cleans and refunds. If something was missed, tell us within 24 hours of the cleaning, with photos. We will come back and re-clean the missed areas at no charge. If a re-clean cannot put it right, we will give a full or partial refund. Refunds go back to the card you paid with and can take 5 to 10 business days to appear. If we cancel a cleaning, we refund everything you paid for it.
Gift cards and referral credits. Gift cards and referral credits can be used toward IRENE cleanings. They cannot be exchanged for cash, except where the law requires it.
If Something Is Not Right
If you are unhappy with a service, tell us as soon as you can: within 24 hours for residential cleanings, or within the time stated in your quote or service agreement. That gives us a fair chance to look into it and put it right. Please report any damage promptly, with photos where possible.
Our Content
The website and its text, design, logos and images belong to IRENE or to those who license them to us, and are protected by law. You may view and print pages for your own use in connection with our Services. You may not copy, change or reuse our content for any other purpose without our written permission.
If you send us ideas or suggestions, we may use them without owing you anything.
Who Performs The Work
Services may be carried out by IRENE employees or by independent cleaning professionals working with IRENE. Either way, your agreement for the service is with IRENE.
No Warranties
We work hard to deliver a good service, but the website and the Services are provided "as is" and "as available". To the fullest extent the law allows, we make no warranties beyond those expressly stated in these Terms or in your written quote or service agreement. We do not promise that the website will always be available or free of errors.
Limitation Of Liability
To the fullest extent the law allows, IRENE is not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill, arising from the Services. Our total liability for any claim relating to a service is limited to the amount you paid us for that service.
Nothing in these Terms limits any liability that cannot be limited by law, or any rights you have as a consumer that cannot be waived.
Your Responsibility To Us
You agree to cover losses and reasonable costs we incur as a result of your breach of these Terms, your misuse of the Services, or inaccurate information you gave us, to the extent the law allows.
Resolving Disputes
If you have a concern, please contact us first at support@IreneClean.com. Most issues can be settled quickly this way, and we both agree to try in good faith to resolve a dispute informally before taking any other step.
These Terms are governed by the laws of the United States and of the state in which IRENE is organized, without regard to conflict-of-law rules, except where the law of your home state must apply.
Electronic Communications
By using the Services or giving us your contact details, you agree that we may send you notices, quotes, confirmations and other communications electronically, including by email and text message. Message and data rates may apply to texts. You can opt out of marketing messages at any time, as described in our Privacy Policy.
General
If any part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right, that does not mean we have given it up. You may not transfer your rights under these Terms without our consent. These Terms, together with our Privacy Policy and any written quote or service agreement, are the whole agreement between you and IRENE about the Services.
Contact Us
Questions about these Terms? Email support@IreneClean.com or use our contact page.