Privacy Policy
Last updated October 27, 2026. This policy explains what personal information we collect, how we use it and the choices you have.
Introduction
This Privacy Policy describes how IRENE Cleaning & Facility Services, LLC ("IRENE", "we", "us") handles personal information when you visit our website, request a quote, book or receive a cleaning service, contact us, apply to work with us, or otherwise use our services (together, the "Services").
By using the Services you agree to the practices described here. If you do not agree, please do not use the Services.
Contents
- Information we collect
- How we use information
- Photos of our work
- How we share information
- Advertising and tracking
- Links and social media
- Calls, texts and email
- Text messages (SMS)
- Changing your information and closing your account
- Children
- Security
- Your California privacy rights
- Where information is processed
- Changes to this policy
- Contact us
Information We Collect
Information You Give Us
When you request a quote, book a service, create an account, send us a message or leave a review, we collect what you provide. This can include your name, email address, phone number, service address and ZIP code, company name, the type and size of the space, the services and schedule you want, access instructions for your home or building, and anything else you choose to tell us.
Reviews And Other Public Content
If you submit a review or testimonial, we may publish it with your first name and city. Do not include anything in a review that you would not want made public.
Information Collected Automatically
When you visit our website, our systems and service providers may automatically record technical details such as your IP address, browser and device type, the pages you view, the time of your visit and the page that referred you. We may use cookies or similar technologies to keep the site working, remember your choices and understand how the site is used. We also use your IP address, through a location service provider, to estimate the city you are visiting from so that we can personalize the page, for example by showing your city name. This is approximate and does not use your device's precise location.
Information From Others
We may receive information about you from other sources, for example a property manager who arranges service for your home or building, a person who refers you to us, or a provider that helps us process payments or schedule visits.
Information You Give Us About Someone Else
If you give us details about another person, such as a tenant, a guest, a colleague or an emergency contact, you confirm that you are allowed to share them. We use that information only for the purpose you gave it to us.
Location
We use the address and ZIP code you provide to check availability and to send a cleaner to the right place. Our website does not collect your precise device location.
Job Applicants And Cleaning Professionals
If you apply to work with us, as an employee or as an independent cleaning professional, we collect the information you submit, such as your contact details, work history, availability and qualifications. We use it to consider your application, to set up and manage our working relationship and to meet our legal obligations.
How We Use Information
We use personal information to:
- Provide quotes, schedule visits and deliver the services you ask for
- Communicate with you about bookings, changes, issues and feedback
- Process payments and keep records
- Manage accounts and keep the Services secure
- Check quality and train our team
- Improve our website and services
- Send you news or offers, where you have agreed or the law allows, with a way to opt out
- Consider applications and work with our team members
- Comply with the law and protect our rights, our customers and our team
Photos Of Our Work
Our cleaners may take photos during a visit to record the condition of a space, document completed work or report damage. These photos are used for quality control and customer service.
We will not use a photo that shows the inside of your home, or that could identify you or your business, in our marketing or advertising unless you have given us permission.
How We Share Information
We do not sell your personal information. We share it only as described below.
With The People Doing The Work
We share the details needed to carry out a job, such as your name, address, access instructions and service notes, with the employees and independent cleaning professionals assigned to it.
With Service Providers
We use other companies to help us run our business, for example for website hosting, scheduling, communications, payment processing and customer support. They may handle personal information on our behalf and only for those purposes.
With Your Agreement
We may share information with another party when you ask us to or agree to it, for example with a property manager who has arranged your service.
For Legal Reasons
We may disclose information when we believe in good faith that it is required by law or legal process, or needed to detect and prevent fraud, protect the safety of any person, or protect our rights and property.
In A Business Transfer
If IRENE is involved in a merger, sale, financing or transfer of all or part of its business, personal information may be transferred as part of that transaction. The new owner would remain bound by the commitments in this policy unless you are told otherwise.
Advertising And Tracking
We do not currently allow other companies to collect information on our website for behavioral advertising. If that changes, we will update this policy and explain how to opt out.
Some browsers send a "Do Not Track" signal. Because there is no agreed standard for how to respond, our website does not currently respond to these signals.
Links And Social Media
Our website may link to other websites and to social media and app store pages that we do not control. Their own privacy policies apply to what they collect. We encourage you to read them.
Calls, Texts And Email
If you give us your phone number or email address, we may use it to contact you about your quote, booking or account. You can ask us to stop marketing messages at any time by using the unsubscribe link in an email, replying STOP to a text, or contacting us. We may still send messages that are necessary for a service you have booked.
Text Messages (SMS)
You can choose to receive text messages from IRENE Cleaning & Facility Services, LLC using the form below. Signing up is optional: you do not have to agree to texts to request a quote, book a cleaning or use any of our services.
What You Will Receive
- Replies to your quote requests and questions
- Booking confirmations and changes
- Appointment reminders and arrival updates
- Customer care messages from our support team
- Occasional offers and service news
Message frequency varies with your bookings and requests. Message and data rates may apply, depending on your mobile plan.
How To Stop Or Get Help
- Reply STOP to any message to stop receiving texts. We will send one message confirming that you are unsubscribed, and then no more texts unless you sign up again.
- Reply HELP to any message for help, call (888) 885-5804 or email support@IreneClean.com.
- You can also ask us to stop texting you by calling or emailing us.
Program Terms
- Program name: IRENE Cleaning & Facility Services Customer Care and Service Updates.
- Consent to receive texts is not a condition of buying any goods or services.
- Mobile carriers are not liable for delayed or undelivered messages.
- We keep a record of when and how you agreed to receive texts.
How We Protect Your Mobile Number
We do not sell your phone number. We do not share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with the service providers that deliver our messages on our behalf.
Changing Your Information And Closing Your Account
You can ask us to update or correct your information, or to close your account, by emailing support@IreneClean.com. We may keep some information where we need it to complete a service, resolve a dispute, meet legal or tax requirements or enforce our agreements.
Children
Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Security
We use reasonable administrative, technical and physical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive details such as payment card numbers by email or through our contact forms.
Your California Privacy Rights
If you are a California resident, California law may give you rights regarding your personal information, including the right to:
- Know what personal information we have collected about you and how we use and share it
- Ask us to delete personal information we collected from you, subject to legal exceptions
- Ask us to correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Not be treated unfairly for exercising these rights
To make a request, email support@IreneClean.com with the subject line "California Privacy Request". We will need to verify your identity before we act on a request, and you may use an authorized agent to make a request for you.
Residents of other states may have similar rights under their own state laws. Contact us in the same way and we will respond as the law requires.
Where Information Is Processed
IRENE is based in the United States, and the information we collect is processed and stored in the United States.
Changes To This Policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will take reasonable steps to let you know.
Contact Us
If you have questions about this policy or about your personal information, email support@IreneClean.com or use our contact page.