Frequently Asked Questions

IRENE Cleaning & Facility Services is a U.S.-based cleaning company that serves homes and businesses in communities across the country. We offer residential cleaning, commercial cleaning and specialty services, all built around a clear checklist and one point of contact.

Both. For homes we offer house cleaning, apartment cleaning, deep cleaning, move-out cleaning, short-term rental turnovers and post-construction cleaning. For businesses we offer janitorial service, deep cleaning, project work, disinfection and specialty services such as carpet, floor and window care.

Our cleaners are independent cleaning professionals who work with IRENE, supported by our management team. Every cleaner is trained in our methods and works from a written checklist.

We serve communities across the United States. The quickest way to check is to request a free quote with your ZIP code, and we will confirm availability for your address.

Every home and building is different, so we price each job from the details you give us: the size of the space, the service you want and how often. Quotes are free and written, with no obligation. Get A Free Quote.

A standard clean keeps a space consistently tidy. A deep clean is slower and more thorough, and is a good place to start if it has been a while. Move-out, rental turnover and post-construction cleans are built for those situations. Tell us what you need and we will recommend a fit.

Kitchens, bathrooms, bedrooms and living areas: surfaces wiped, floors vacuumed and mopped, bathrooms cleaned, dusting and bins emptied. Your quote lists exactly what is included for your space.

For safety, cleaners do not move heavy furniture or appliances, climb high ladders, clean up hazardous materials, or handle anything that is unsafe. If you need something unusual, ask us when you book and we will tell you plainly whether we can help.

A little tidying helps your cleaner spend their time cleaning: pick up clothes, toys and paperwork, and put away valuables and anything fragile. Let us know about areas you would like us to skip.

No. Your cleaner brings the products and equipment the job requires. If you would prefer specific products to be used, tell us in advance.

No. Many customers are out while we clean. We simply need a safe, agreed way to get in.

You tell us how when you book: a key, a door code, a lockbox, a concierge or someone on site. We record your instructions and share them only with the cleaner assigned to your job.

We are happy to work around pets. Tell us about them when you book. If a pet is anxious or protective, it is kindest to keep them in a separate room during the visit.

For recurring service we aim to send the same cleaner so they learn your space and preferences. Now and then a schedule change means someone else will cover, working from the same checklist.

Yes. A move-out clean covers an empty home thoroughly, including the insides of cupboards and appliances.

For a home cleaning, use Book Now: choose your service, see your price, and pick a date and start time in a few minutes. For commercial cleaning, or if you are not sure what you need, use the quote form and we will send a written quote.

Yes. When you book online you choose a start time between 8 AM and 5 PM, Monday to Saturday. Please allow a 1-hour arrival window for traffic and parking. To book for the next day, book before 3 PM.

It depends on the size and condition of the space and the service you choose. The booking form shows an estimate as you go, and commercial quotes include one.

If we cannot gain access at the scheduled time, we will try to reach you. If the visit cannot go ahead, the lock-out terms in your booking confirmation apply, so please check that keys and codes are in place.

Yes. Home cleanings can be cancelled or rescheduled with no fee up to 48 hours before the start time. If you cancel, we refund what you paid at booking, less the card processing fee, which is not refundable. You can do this yourself in your account or from the link in your booking email. Later than that, a late cancellation fee of 50% of the cleaning price applies. Call (888) 885-5804 or email support@ireneclean.com. Commercial services follow the terms in your quote or agreement.

Yes. You can add services, change the frequency or adjust the scope at any time. A quick message is all it takes.

For home cleanings booked online, we charge 50% of the cleaning price when you book and the rest, plus any tip, after the cleaning is done. We accept major credit and debit cards, and you can also pay through Link. Commercial payment terms are set out in your quote or agreement. If you have a question about a charge, contact us and we will look into it.

Regular service is usually priced more favorably than one-time visits. Your quote will show the options side by side.

Tipping is entirely up to you and is never expected. You can add an optional tip when you book online, and 100% of it goes to your cleaner.

Refunds and credits are handled under the terms in your booking confirmation. If something went wrong with a service, tell us first so we have the chance to put it right.

Tell us as soon as you can, ideally with photos. We will review it with you and arrange to put it right, within the time stated in your booking confirmation.

Accidents are rare, but they can happen. Please report any damage promptly with photos, and we will work with you to resolve it.

Reply to our team and ask for your concern to be reviewed by a manager. We would rather hear about a problem than lose your trust.

Yes. After-hours cleaning, day porter service or a mix of both can be arranged around your operation.

Yes. We can bring all your sites under one plan, with one point of contact and consistent standards. See multi-location accounts.

We follow your site's access and security procedures and record them in your scope of work. Access details are shared only with the cleaners assigned to your site.

Offices, healthcare, education, industrial, hospitality, retail, banks, places of worship and more. See industries we serve.

The length and terms of service are set out in your proposal and service agreement. One-time project work is quoted as a single job.

Live chat is available Mon-Fri 7 am - 7 pm CST and Sat 9 am - 1 pm CST. Text and email support is available Mon-Fri 7 am - 11 pm CST and Sat 9 am - 1 pm CST. We are closed on Sunday.

Select the round chat button in the bottom corner of any page. Tell us your name and your question, and a member of our team will reply in the same window. If we are away, leave a message and we will reply when chat hours resume.

Use the live chat button in the corner of any page, email support@IreneClean.com, call (888) 885-5804, or use the form on our contact page.

Email support@IreneClean.com and we will reply when normal business hours resume.

Email support@IreneClean.com and tell us which page you were on and what happened. In the meantime we can take your request by email or phone.