Remote (United States)
Customer Care Representative
Answer calls, texts and emails from customers across the country, from home.
About The Role
We are looking for a Customer Care Representative to work remotely from anywhere in the United States. You will be the first voice customers hear: answering inquiries, booking and rescheduling visits, and making sure every request reaches the right person.
What You Will Do
- Answer calls, texts, emails and website inquiries during support hours
- Record each inquiry accurately and pass quote requests to the sales team
- Book, confirm and reschedule cleaning visits
- Listen to complaints, log them and arrange a prompt response
- Follow up with customers after service
- Keep customer records accurate and up to date
What We Are Looking For
- A warm, clear phone manner and strong written English
- Careful attention to detail when recording information
- Calm, patient handling of unhappy customers
- A quiet place to work with reliable internet and a computer
- Customer service or scheduling experience is a plus
- At least 18 years old and eligible to work in the United States
Work Location
Remote. You can work from anywhere in the United States with a quiet place to work, a computer and reliable internet.
How We Work
- IRENE is a U.S.-based company that is run remotely. Your manager is a phone call, text or video call away.
- Training is provided before you start on your own. Training time is not paid.
- There is no uniform. Wear clean, practical clothing and closed-toe shoes.
- This is an independent contractor (1099) opportunity, not an employee position.
- Pay: $15 to $21 per hour, depending on experience.
- Benefits: as an independent contractor you are not eligible for employee benefits such as health insurance or paid time off. You choose the jobs you accept and set your own availability, with training and support before you start on your own.
How To Apply
Select Apply Now and complete the short application. If your experience looks like a fit, a member of our onboarding team will contact you to arrange a conversation by phone or video.
IRENE Cleaning & Facility Services welcomes applicants from all backgrounds and considers every application on its merits.