Washington, DC
Field Operations Manager
Lead day-to-day cleaning operations in Washington: scheduling, people and quality.
About The Role
We are looking for a Field Operations Manager in Washington, District of Columbia. You will run day-to-day operations for IRENE in the Washington area: making sure every scheduled job is covered, cleaners have what they need, and customers get the service they were promised.
You will be the person on the ground for a company that is managed remotely, working closely with our Chief Operating Officer and our sales and onboarding teams.
What You Will Do
- Keep the daily schedule covered and solve last-minute gaps
- Be the first point of contact for cleaners in the field
- Visit homes and sites to check quality and meet customers
- Handle customer concerns and arrange re-cleans promptly
- Help recruit, onboard and train cleaners with the onboarding team
- Track supplies and equipment and report what is needed
- Report on jobs completed, quality scores and issues each week
- Step in to clean when a job would otherwise be missed
What We Are Looking For
- Experience leading a field team in cleaning, facilities, hospitality or a similar service business
- Strong organization and calm problem-solving under time pressure
- Clear, respectful communication with cleaners and customers
- Comfort with scheduling software, spreadsheets and video calls
- A valid driver's license and reliable transportation in and around Washington
- Fluency in English; Spanish is a strong plus
- At least 18 years old and eligible to work in the United States
Work Location
Homes and businesses in and around Washington, District of Columbia. There is no office to report to; you travel directly to each job.
How We Work
- IRENE is a U.S.-based company that is run remotely. Your manager is a phone call, text or video call away.
- Training is provided before you start on your own. Training time is not paid.
- There is no uniform. Wear clean, practical clothing and closed-toe shoes.
- This is an employee position.
- Pay: $21 to $31 per hour, depending on experience.
- Benefits: a general overview of benefits is shared during the hiring process.
How To Apply
Select Apply Now and complete the short application. If your experience looks like a fit, a member of our onboarding team will contact you to arrange a conversation by phone or video.
IRENE Cleaning & Facility Services welcomes applicants from all backgrounds and considers every application on its merits.