Jacksonville, FL
Field Operations Manager
Lead day-to-day cleaning operations in Jacksonville: scheduling, people and quality.
About The Role
We are looking for a Field Operations Manager in Jacksonville, Florida. You will run day-to-day operations for IRENE in the Jacksonville area: making sure every scheduled job is covered, cleaners have what they need, and customers get the service they were promised.
You will be the person on the ground for a company that is managed remotely, working closely with our Chief Operating Officer and our sales and onboarding teams.
What You Will Do
- Keep the daily schedule covered and solve last-minute gaps
- Be the first point of contact for cleaners in the field
- Visit homes and sites to check quality and meet customers
- Handle customer concerns and arrange re-cleans promptly
- Help recruit, onboard and train cleaners with the onboarding team
- Track supplies and equipment and report what is needed
- Report on jobs completed, quality scores and issues each week
- Step in to clean when a job would otherwise be missed
What We Are Looking For
- Experience leading a field team in cleaning, facilities, hospitality or a similar service business
- Strong organization and calm problem-solving under time pressure
- Clear, respectful communication with cleaners and customers
- Comfort with scheduling software, spreadsheets and video calls
- A valid driver's license and reliable transportation in and around Jacksonville
- Fluency in English; Spanish is a strong plus
- At least 18 years old and eligible to work in the United States
Work Location
Homes and businesses in and around Jacksonville, Florida. There is no office to report to; you travel directly to each job.
How We Work
- IRENE is a U.S.-based company that is run remotely. Your manager is a phone call, text or video call away.
- Training is provided before you start on your own. Training time is not paid.
- There is no uniform. Wear clean, practical clothing and closed-toe shoes.
- This is an employee position.
- Pay: $21 to $31 per hour, depending on experience.
- Benefits: a general overview of benefits is shared during the hiring process.
How To Apply
Select Apply Now and complete the short application. If your experience looks like a fit, a member of our onboarding team will contact you to arrange a conversation by phone or video.
IRENE Cleaning & Facility Services welcomes applicants from all backgrounds and considers every application on its merits.